Policies

<notextfile> Thank you for stopping by OktoberSixteen. Do take a moment to review our store policies. Payment We accept major credit cards via Paypal. However, there is absolutely no need to register for a Paypal account to make payment if you don’t have one and don’t wish to. Singapore buyers have an additional option to pay via DBS/POSB bank transfer. Select ‘Bank Deposit’ for your payment method during checkout. Bank account information will be emailed after we received your order. Payment must be made within two working days upon receiving the email. Whenever possible, quote the Order ID or your name for reference when processing the transfer and do take note of the transaction number upon completion. Shipping After payment, orders will be sent within two working days to the address provided in the order confirmation. All shipping is done via SingPost registered mail and if you require a faster courier service, send us an email and we’ll work something out. After your order is shipped, we will update your order status with the article registration number together with a tracking link. Kindly note that all duties or import taxes are the buyer’s responsibility. We are not liable for any additional charges imposed by your local customs authorities. Refunds and Exchanges All refunds and exchanges are made on a case by case basis. Unfortunately, initial and return shipping costs are non-refundable. Others Currently we do not accept any customization request. Alterations can only be done on certain items. Colors in all images posted are reproduced as close as possible to the actuals and may vary depending on your computer color settings and resolutions. If you have any query or would like further information before making any purchase, do send your email to ideas@oktobersixteen.com or a text message to +65-9794 1016.

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Policies 2009-05-30T00:07:34+08:00 <notextfile> Thank you for stopping by OktoberSixteen. Do take a moment to review our store policies. Payment We accept major credit cards via Paypal. However, there is absolutely no need to register for a Paypal account to make payment if you don't have one and don't wish to. Singapore buyers have an additional option to pay via DBS/POSB bank transfer. Select 'Bank Deposit' for your payment method during checkout. Bank account information will be emailed after we received your order. Payment must be made within two working days upon receiving the email. Whenever possible, quote the Order ID or your name for reference when processing the transfer and do take note of the transaction number upon completion. Shipping After payment, orders will be sent within two working days to the address provided in the order confirmation. All shipping is done via SingPost registered mail and if you require a faster courier service, send us an email and we'll work something out. After your order is shipped, we will update your order status with the article registration number together with a tracking link. Kindly note that all duties or import taxes are the buyer’s responsibility. We are not liable for any additional charges imposed by your local customs authorities. Refunds and Exchanges All refunds and exchanges are made on a case by case basis. Unfortunately, initial and return shipping costs are non-refundable. Others Currently we do not accept any customization request. Alterations can only be done on certain items. Colors in all images posted are reproduced as close as possible to the actuals and may vary depending on your computer color settings and resolutions. If you have any query or would like further information before making any purchase, do send your email to ideas@oktobersixteen.com or a text message to +65-9794 1016. </notextile>